Nearly $10,000, an Arizona woman sues a vacation home rental provider for a refund

Like many others in February 2020, Rachel Dede was making plans without knowing how she would disrupt an increasingly close pandemic next year.

Her daughter had a festival in Florida. Dede and nine other families hired a combination space for the festival at the ESPN Wide World of Sports Complex in Kissimmee.

They discovered one at Jeeves Florida Rentals and paid an initial deposit of $88. 48 and $7953. 94 on March 6.

This amounted to $9942. 42 from April 30 to May 5, 2020.

Then the pandemic erupted, canceling the competition. Florida Gov. Ron DeSantis issued an executive order prohibiting the rental of vacation homes and prolonged it several times, adding through the Dédé Reserve.

Because families can simply travel, Dede, who signed the lease, asked for a refund.

“We tried by email, several emails to Jeeves asking for a refund,” Dede said in an interview with The Arizona Republic. “Then email communication stopped in mid-June. “

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In October, Dede hired a lawyer to help him with the money.

“The terms and situations Jeeves gives you when a consumer reserves an asset is that if the asset is unavailable due to situations beyond Jeeves’ control, it will do one of two things. If you choose, the assets will refund you all paid cash,” Mendel Kass, MAC Legal PA’s attorney in Hollywood, Florida.

Dede is the only visitor who’s made his money. On February 1, Kass filed a demand for elegance in Polk County, Florida, on behalf of Dede and other Jeeves consumers who are still expecting refunds.

“It’s been for everyone, especially, you know, their consumers who stored thousands of dollars for a trip,” Kass said.

Jeeves Florida Rentals returned calls or emails from the Republic.

As the case begins to make its way into the legal system, Kass said he hopes the lawsuit will show consumers that they can legally resort to payments.

“Even though it’s a big deal, (consumers) have to regroup a little bit and, you know, gain bargaining power, be in the market and have their rights protected,” Kass said.

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If you are in a situation, you may have the opportunity to verify before requesting legal assistance.

In May 2020, Linda Carter of Prescott deposited a down payment of $400 in renting a Suite-Paradise condominium in Hawaii in the hope of being able to go to Kauai in November.

In August, he learned that it would not take place, sent documents to Suite-Paradise to cancel the reservation and download a refund and started calling the workplace in mid-August. Every time he called, he said, they told him a refund would be made in 90 days.

Frustrated at getting her money, she emailed me about her plight.

“Lately, they haven’t even answered phone calls and my messages haven’t been returned,” Carter wrote in January. “I realize that the epidemic has hit the hotel industry hard, but there is no excuse for returning a payment made in smart faith. “

I’ve contacted Suite-Paradise and I’ll tell this story if you answer.

I asked Carter if he had tried to challenge the fee with his credit card company. Carter called and the company agreed to withdraw the fee while investigating.

She is still waiting for a final resolution from her credit card company, but for the moment, the amount seems to be in her account.

You can attach with Melissa Yeager, Consumer Journalist of the Republic of Arizona, via email to melissa. [email protected] com. You can also do this on Twitter and Instagram.

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